Frequently Asked Questions

Q - Are your payouts higher than a jewelry store or pawn shop?
A - Without a doubt! Their is no way for them to compete with our prices because they MUST resell. The profit margin comes right out of your pocket. As a refinery, we process your gold ourselves so you retain the true value of your items.

Q - Why can't we get a quote on the phone or the website?
A - The price of gold fluctuates on a daily basis. Also, until our trained staff analyzes an item and performs a test on the material, we have no way of independently confirming that the item is as it is represented to us.

Q - Can I send in stones/precious gems?
A - Although we accept items containing precious gems and other stones, we are not in the business of recycling these items. If you plan to send in an item that contains a stone which you believe to be valuable, we strongly recommend removing the stone prior to sending it in to us.

Q - How do we know our items will make it to you?
A - We use United States Postage Services and major couriers to ship our packages. When you receive your Secure Gold Shipping Kit you will be provided with a tracking number, which you can use to track your shipment through the day it is received in our office. The tracking number can be checked from our website, www.BestPay4gold.com

Q - How long does it take to process my check?
A - Your check will be issued within 24 hours of your items being appraised. Please allow sufficient time for delivery.

Q - What type of items can I send in?
A - We accept anything containing gold, silver, platinum, palladium and other precious metals, such as necklaces, charms, bracelets, rings, earrings, cufflinks, pins, watches or other jewelry. Coins, collectibles, or similar items are also acceptable. If it contains precious metals, we can refine it.

Q - What happens if I change my mind?
A - BestPay4GOLD offers a satisfaction guarantee. If you are unhappy with the amount you receive for your jewelry, simply call our toll-free number and return the check so that it arrives in our offices within ten (10) days of the date that appears on the check. After we receive your check, your items will be returned to you within 10 business days.

Q - What happens if I forget to call and return my check?
A - if we do not receive a call from you and our check returned within ten (10) days, we will process the property you have sent to us. Please keep in mind that once processed, the property cannot be recovered.

Q - Does BestPay4Gold return my non-precious items?
A - Items not containing precious metals will not be returned by BestPay4Gold except that you may request these items be returned to you at your expense. In such case, BestPay4Gold will charge a twenty dollar ($20) fee to cover return postage and processing in order to return items not containing precious metals to you. Your items will be sent COD.

Q - How can I reach you with other questions?
A - You can feel free to call us at 1 866 9GOLD5 anytime or send an email to info@BestPay4GOLD.com